in the context of purchase contracts concluded via the platform https://www.rilling-healthcare.de between Institut Dr. Rilling Healthcare GmbH, represented by the Managing Director Tanja Seipel, Lilienthalweg 13, 72124 Pliezhausen, Germany – hereinafter referred to as “Provider” – and the users of this platform – hereinafter referred to as “Customer/Customers”.
The following General Terms and Conditions – hereinafter referred to as “GTC” – apply exclusively to the customer’s order on the http://www.rilling-healthcare.de platform in the version valid at the time of the order. Deviating terms and conditions of the customer are not recognized unless the provider expressly agrees to their validity in writing.
(1) The customer can select products from the provider’s range and collect them in a so-called shopping cart using the “Add to cart” button. By clicking the “Order with obligation to pay” button, the customer submits a binding request to purchase the goods in the shopping cart. Before submitting the order, the customer can change and view the data at any time.
(2) The provider then sends the customer an automatic confirmation of receipt with the subject “Confirmation of your order with Dr. Rilling Healthcare” by e-mail, in which the customer’s order is listed again.
(3) The customer’s order represents the offer to conclude a contract with the respective content of the shopping cart. The confirmation of receipt represents the acceptance of the offer by the supplier. It summarizes the content of the order. In this e-mail or in a separate e-mail, but at the latest upon delivery of the goods, the contract text (consisting of the order, GTC and order confirmation) is sent to the customer by the provider on a permanent data carrier (e-mail or paper printout). The text of the contract is stored in accordance with the data protection regulations.
(4) The contract language is German.
(1) The delivery times for the individual products are set out on the respective product detail pages, subject to prior payment of the purchase price.
(2) This delivery period shall be extended in the event of strikes and cases of force majeure for the duration of the delay. The same applies if the customer does not fulfill any obligations to cooperate.
(3) If the customer is an entrepreneur, delivery ex works is agreed, unless otherwise stated in the order confirmation.
(4) The risk of accidental loss and accidental deterioration of the goods sold shall pass to the consumer upon delivery of the goods – even in the case of sale by dispatch. If the customer is in default of acceptance, this shall be deemed equivalent to handover.
(1) Payment by bank transfer/advance payment: Payment of the purchase price is due immediately upon conclusion of the contract by advance payment. After submitting your order, you will receive an order confirmation by e-mail with our bank details. Please transfer the money directly to our bank account. Please use the order number as the reason for payment. Your order will not be dispatched until we have received the money in our account.
(2) Payment via PayPal: PayPal is a well-known international online payment service that enables you to pay securely, easily, quickly and free of charge in online stores. Secure payment: You enter your bank or credit card details once with PayPal. The payment will be debited from your account for all subsequent purchases, either from the credit card on file or by direct debit. This means that you do not have to re-enter them for every online purchase and send them over the Internet. If you do not yet have a PayPal account, you can set one up easily and free of charge within a few minutes.
The delivered goods remain the property of the supplier until the purchase price has been paid in full.
(1) All prices stated on the provider’s website include the applicable statutory value added tax.
(2) The corresponding shipping costs are indicated to the customer in the order form and are to be borne by the customer, unless the customer makes use of any right of withdrawal. From an order value of € 100.00, the supplier delivers to the customer free of shipping costs within Germany.
(1) The supplier is liable for material defects in accordance with the applicable statutory provisions, in particular §§ 434 ff. BGB.
(2) The warranty period for entrepreneurs is 12 months.
(3) No guarantee is given.
(1) Claims of the customer for damages are excluded. Excluded from this are claims for damages by the customer arising from injury to life, limb or health or from the breach of essential contractual obligations (cardinal obligations) as well as liability for other damages based on an intentional or grossly negligent breach of duty by the provider, its legal representatives or vicarious agents. Essential contractual obligations are those whose fulfillment is necessary to achieve the objective of the contract.
(2) In the event of a breach of material contractual obligations, the Provider shall only be liable for the foreseeable damage typical of the contract if this was caused by simple negligence, unless the Customer’s claims for damages are based on injury to life, limb or health.
(3) The restrictions of paragraphs 1 and 2 also apply in favor of the legal representatives and vicarious agents of the provider if claims are asserted directly against them.
(4) The provisions of the Product Liability Act remain unaffected.
(1) The provider collects customer data as part of the processing of contracts. In doing so, it shall observe in particular the provisions of the Federal Data Protection Act and the Telemedia Act. Without the customer’s consent, the provider shall only collect, process or use the customer’s inventory and usage data insofar as this is necessary for the processing of the contractual relationship and for the use and billing of telemedia.
(2) Without the customer’s consent, the provider shall not use the customer’s data for the purposes of advertising, market or opinion research.
Consumers have a fourteen-day right of withdrawal.
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.
To exercise the right to cancel, you must inform us (Institut Dr. Rilling Healthcare GmbH, Lilienthalweg 13, 72124 Pliezhausen, Deutschland, info@rilling-healthcare.de, Phone: +49 7127 950310) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail). You can use the attached sample withdrawal form, but this is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.
Consequences of revocation
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.
You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You shall bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.
The right of withdrawal does not apply to the following contracts:
- Contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.
(If you wish to cancel the contract, please fill out this form and send it back to us).
– To Institut Dr. Rilling Healthcare GmbH, Lilienthalweg 13, 72124 Pliezhausen, Germany, info@rilling-healthcare.de
– I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following
goods (*)/the provision of the following service (*)
– Ordered on (*)/received on (*)
– Name of the consumer(s)
– Address of the consumer(s)
– Signature of the consumer(s) (only for notification on paper)
– Date
(*) Delete as appropriate.
Special information
If you finance this contract with a loan and later revoke it, you are no longer bound by the loan agreement if both contracts form a single economic unit. This is to be assumed in particular if we are also your lender or if your lender makes use of our cooperation with regard to the financing. If we have already received the loan when the revocation takes effect, your lender will assume our rights and obligations under the financed contract in relation to you with regard to the legal consequences of the revocation or return. The latter does not apply if the subject of this contract is the acquisition of financial instruments (e.g. securities, foreign exchange or derivatives).
If you want to avoid a contractual commitment as far as possible, make use of your right of withdrawal and also revoke the loan agreement if you are also entitled to a right of withdrawal.
The provider does not participate in dispute resolution proceedings before a consumer arbitration board.
(1) The law of the Federal Republic of Germany shall apply to contracts between the provider and the customer, excluding the UN Convention on Contracts for the International Sale of Goods and private international law.
(2) If the customer is a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction for all disputes arising from contractual relationships between the customer and the provider is the registered office of the provider.
(3) You shall only be entitled to set-off rights if your counterclaims have been legally established, are undisputed or have been recognized by us. In addition, he is authorized to exercise a right of retention insofar as a counterclaim is based on the same legal relationship.
Status: 01.01.2023
